Outstanding service! I had called to set up an appointment in advance and they were ready to come over even before I was ready for them. When they came out, they promised that I'd be able to get my door to stop sounding like grinding metal and be smooth enough that I can open/close with just one finger. They delivered on that promise and exceeded my expectations with how much time it would take and the quality of the final product. My door tracks look brand new! Thanks for the amazing service!
Fantastic experience! I would definitely recommend this company and will use them again in the future, without question. I have 2 sets of 12(+) year old large glass sliding doors that were difficult to open and close. I am happy to report that they are no longer an issue.
Such courteous professionals that explain their services and how they will resolve the problem. Great Customer Service. I wish more businesses conducted themselves in this manner.
Thank you so much.
Great work. Showed up exactly when they said they would. They adjusted some of my closet bi-fold doors and my back sliding glass door. All the doors work perfectly now. It was more expensive than I expected, but the work was done quickly and professionally.
Great prompt service! My doors would give me a bicep workout every time I tried to open them and just like they said it slides easily with one finger. They replaced rollers and track same day in and out within a hour. Highly recommended!!
I can't say enough about Smooth Sliders! My sliding glass door broke on Easter Sunday so I wasn't expecting anyone to get back to me about fixing it until Monday. Nope. Heard from Smooth Sliders almost immediately and someone was out to fix my door the next morning. I was worried that I needed an entirely new door but Smooth Sliders was able to fix everything quickly and even identified other problems that needed to be addressed and fixed those, as well. My door is better than new. What great customer service and what a great company! Highly recommend!
We have vacation house in Boca Raton and our patio starts to fail on us. It was very hard to open and close the door, so we called Smooth Sliders for help. Ben arrived with his team, he had everything in his van to fix the door. He replaced the rollers and the tracks because it was rusty. It was very hard job, but they could handle any task. In the end of service, we couldn't believe that we can open and close our patio door with only one finger. Thank you Ben and Smooth Sliders Team, you rock. If we have any problem with our patio door, we know who to call. We recommend Smooth Sliders to everyone.
I had 2 sliding glass doors that were barely moving. They showed up on time, replaced my rollers and did an excellent job. Now my doors move easier than ever! They open and close with a pinky! Great job!
Great service. Our first service was done by a very polite young man who rescreened our doors and serviced our sliding doors. Unfortunately, the ceiling over the sliders has settled and is rubbing the door. So there was no much he could do. A week later i got a call asking about our service call and i explained the situation. Even though i was satisfied, she insisted on sending another tech to look at it to see if he could get a better result. The second tech was also extremely polite and he actually adjusted the screen doors further and they run great now. The glass sliders still don't run easy, but they tried their best. I would recommend this company
I seldom give reviews but I was compelled to give this one. I chose Smooth Sliders after getting several different quotes. I requested service for the wheels on my sliding glass door only. When they first arrived, they checked the sliding screen door which worked fine and they also acknowledged that. He then wrecklessly removed the sliding screen to get to the glass door. In doing so he damaged the wheels on the screen which prevented it from rolling properly upon reinstalling. He then tells me that the entire screen is bad and needs to be replaced and to just replace the wheels it would cost more than $100. That's funny, since it worked before he removed it to fix the wheels on the glass door. Dishonesty is a terrible policy but that must be the only way he knows how to get over on customers and make money. He should be ashamed. I will never use them again. To be fair, their fees to replace the wheels on the glass door were not significantly higher than the other company's I received quotes from but since I got an estimate from them first, I decided to use their service. Hence, I gave them 1 star. Boy was I disappointed.
- - - - - - - - - I wanted to provide an update. - - - - - -
I was personally contacted by a representative from Smooth Sliders regarding my experience with the technician. We had a very productive conversation. I was pleasantly surprised by the rep's empathy and willingness to listen to my concerns and act on them. It changed my perception of the company. This company values their customers which is rare in businesses today. The issue was resolved to my satisfaction and I feel good about using them again in the future. So I am changing my rating to a 4.